“Title21 was instrumental in Cleveland Cord Blood Center’s success in receiving our BLA (Biologics License Application) this year. The solution delivers a complete platform for all documents and error management, plus has stood up to external regulatory reviews. Title21’s ability to automate both quality and laboratory information within a single system simplifies our document management, minimizes paper and drives the highest quality throughout our operations.”

Marcie Finney, MS, Executive Director

"We have streamlined our document control process and have increased accountability within our quality department. Finding, tracking and reporting is effortless and Title21 has been extremely responsive to our requests during the installation, through the validation and post go-live. Title21 has met all of our needs and we would choose them again in a heartbeat!"

Nicole Liautaud, Quality Assurance Associate

"Title21 is a dynamic and innovative company. They anticipate the needs and listen to the voice of the customer. When we suggest an idea, they listen and respond with a solution. Title21 - a true partner in every sense of the word."

Abe Garcia, Miller-Keystone Blood Center

"Title21 has been a great company to work with. They have been a true partner in implementing and using their system, rather than just a product vendor. The product has been a tremendous process improvement for the first quality data forms we have implemented. We don’t have misplaced or buried paperwork, and users can quickly see items at a glance that are assigned to them and their due dates. These improvements to the process have resulted in a 65% decrease in time from initiation of the process to close."

Kim Carson, Quality Database Applications Developer

"We've been using Title21 since January 2006 and we've been extremely pleased with our increased productivity. Title21 allowed us to virtually eliminate the paper documentation associated with our Device History Record by letting users input the various data directly into the system. Its unique capability to accurately reproduce our paper forms into an electronic version minimizes the training needed for operators to use the system. Plus, we've also implemented Title21 to capture our Return/Repair, Customer Complaint and CAPA systems into a single, comprehensive system that facilitates tracking, linking, processing and trending. Data is maintained in a secure environment and is available with just a few mouse clicks."

Jesse Gasaway, RA/QA Director

"We launched Title21's in January 2007 and it has made a huge impact in the way our QA group conducts business at Palatin Technologies. The installation had minimal interruption to our IT staff and integrated seamlessly with our current network. We are currently using the software to handle all deviations, change requests, CAPA's and document management including SOPs, specifications, protocols, reports, etc. Training was well received, users were pleased with how easy it is to access information and I was quite surprised how fast employees adjusted to the new system. The system is making everyone at Palatin more accountable with respect to quality; it is becoming a great tool for reporting metrics, and it is allowing us to focus on other areas of continuous improvement. Title21 was the solution we needed to assure Palatin maintains a high level of compliance."

Nicole Pederson, Quality Assurance Compliance Manager

"Title21 reconfigured our system based on our changing requirements and were extremely responsive. Title21 was able to meet our requirements and aggressive timeline. It's reassuring to know that we invested in a system and a company that is able and willing to respond to our dynamic business needs."

Ken Hall, Director of Information Technology